Retail & E-commerce
Drive Omnichannel Sales Growth with AI Automation
Agent-X xOmnichannel helps retailers automate consultation, order capture, and customer care 24/7 so you never miss a sales opportunity.
- Live within days
- Cost that fits your needs
- Hands-on deployment support
Connect all your channels
- Website
Zalo OA
Facebook
Instagram- eCommerce
Do you still have the bright red lipstick?
Yes we do! We have 3 hot red shades:• #001 Pure red — 285k• #018 Orange red — 310k• #024 Cherry red — 295k
14:32
I'll take #024, deliver to District 1, HCMC
- Orders today
- 47
- Replied
- 98%
- Reply time
- <5s
Trusted by
Retail challenges
Are You Facing These Retail Challenges?
Modern retail teams face constant omnichannel pressure and expectations for instant responses.
01
Instant Response Expectations
68% of shoppers abandon purchases if they don't get quick answers across channels
02
Omnichannel Chaos
Managing Facebook, Instagram, Zalo, WhatsApp, and web chat simultaneously overwhelms teams
03
Peak Season Overload
Holiday rushes and flash sales overwhelm support teams, impossible to scale fast enough
04
Personalization at Scale
Every customer wants tailored recommendations and VIP treatment for thousands of daily conversations
AI solutions for retail
AI Retail Operations, Built for Real Workflows
Purpose-built AI agents for consultation, order execution, and post-sale operations.
Order management
From chat to order, no manual entry
AI creates orders automatically in popular management software (KiotViet, Haravan, ...) the moment a customer confirms in chat. Real-time stock checks, status updates and automatic shipping notifications.
- Orders created automatically in KiotViet, Haravan, ... when closed by AI
- Real-time stock checks and low-stock alerts
- Shipping status synced, customers notified automatically
- Consolidated order reports exported from every channel
Consulting & checkout
AI replies instantly and closes the sale right in the inbox
Customers messaging from Facebook, Zalo OA, Website, ... all get instant AI replies, the right product advice and guidance all the way to checkout — fully automated, no staff on duty needed. All channel conversations gathered on one platform.
- Replies in under 5 seconds from every channel into one inbox
- Recognises product images and advises accurately from your catalog
- Suggests upsells and combos automatically to raise order value
- Hands over to staff when a customer needs special help
After-sales care
Turn one-time buyers into loyal customers
AI records behaviour automatically, tags and segments customers and triggers personalised care campaigns — from repurchase reminders to birthday offers — with no manual work from staff.
- Auto-tagging: VIP, Interested, Purchased, Needs follow-up
- Repurchase reminders based on each product's cycle
- Automatic birthday offers via Zalo OA and Facebook
- Full interaction history to personalise every conversation
Omnichannel dashboard
All your retail performance on one screen
A real-time dashboard consolidating data from every sales channel — revenue, orders, AI performance — so you can make fast, accurate decisions.
- Revenue, orders and conversion rate in real time
- Compare performance by channel: Facebook, Zalo OA, Website, ...
- Analyse best sellers and stock that needs restocking
- Customise reports in natural language — AI understands the request and generates the right dashboard
Fits every retail category
AI optimised for the specifics of each line of business
See how AI delivers results across many different retail models.
Fashion
Style advice & omnichannel checkout 24/7
AI understands each customer's taste, body shape and budget — suggests matching outfits, checks stock and creates the order right in the conversation.
- Order conversion rate up +72% after 30 days
- AI handles 85% of conversations about size & colour on its own
- Automatic accessory upsells — AOV up 38%
- Order conversion
- +72%
- Handled by AI
- 85%
- Avg. reply
- <3s
Do you still have the black oversize tee in size L?
AI Agent
Yes! Oversize Basic Black — 8 left in size L.349k • Free shipping on orders from 299kI'm 1m65 and 58kg, will it fit?
AI Agent
Size L will give you the perfect oversize fit!The matching cargo pants are on sale at -15% tooAdd the pants as well
AI Agent
Added to your cartBlack tee L + Cargo pants M: 637k (you save 62k)Please send your delivery address!Cosmetics
Skin consultation & personalised routines
AI analyses skin type, concerns and budget — recommends a suitable skincare routine and the best product bundle for each customer.
- Bundle sales up +95% thanks to personalised suggestions
- 78% fewer repeat questions about ingredients & usage
- Repeat purchase rate up 2.1× after 3 months
- Bundle sales
- +95%
- Repeat purchase
- 2.1×
- Repeat questions
- -78%
I often get acne and dark spots, what should I use?
AI Agent
May I ask: is your skin oily or combination?Combination, and I use SPF50 every day
AI Agent
Here's a routine for oily/combination, acne-prone skin:Night: BHA 2% serum + Retinol 0.3%Morning: Vitamin C 15% + SPFSet of 3: 680k (save 120k)I'll take that combo
AI Agent
Added to cart! Delivered within 2 days, with a detailed usage guideFood
Food orders, combo suggestions & instant order handling
AI takes orders, suggests money-saving combos, handles special taste requests and confirms orders automatically.
- Average order value up +42% thanks to combo suggestions
- Ordering via chat is 3× faster than via the app
- Customer satisfaction reached 4.8/5 after rollout
- Avg. order value
- +42%
- Faster than app
- 3×
- Customer satisfaction
- 4.8/5
I'd like 2 rice boxes delivered at 11:30
AI Agent
Today we have:Crispy fried chicken rice — 45kGrilled pork rib rice — 50kWhich would you like?1 chicken, 1 pork rib, less spicy on the rib please
AI Agent
Got it! 2 boxes: 95k, delivered at 11:30Plus a free peach tea for orders from 90k!Could you confirm your address?Home goods
Product advice that fits the space & the budget
AI asks about needs, room size and budget — recommends the best products, compares models and helps place instalment orders.
- Leads from Zalo OA converting to orders up 58%
- Average time to close from 3 days down to 6 hours
- Warranty & accessory upsells — revenue +31%
- Conv. rate
- +58%
- Time to close
- -80%
- Revenue
- +31%
I need an air purifier for a 25m² room, budget 3-4 million
AI Agent
Our top pick:Xiaomi Air Purifier 4 — 2.8M• CADR 400m³/h, HEPA H13 filter• App control, real-time AQIThe best fit for you! 5 left in stock.Can I pay in instalments?
AI Agent
Yes! 0% instalments by credit card3/6/12 months — no interest, no feesI'll create the order, please send your addressElectronics
Spec advice, comparisons & technical support
AI understands usage needs and budget — suggests the right laptop/phone, compares specs and answers in-depth questions.
- Close rate from AI consultations up 64%
- AI answers 95% of spec questions without staff
- After-sales support — 70% fewer basic tickets
- Closed by AI
- +64%
- Self-handled
- 95%
- Basic tickets
- -70%
I need a laptop for learning to code, budget 15-18 million
AI Agent
Do you use macOS or Windows? Do you need to run virtual machines?macOS is fine, no VMs needed
AI Agent
MacBook Air M2 13" — 17.9M• M2 chip — the most powerful in its price range• 18-hour battery, just 1.24kg• Great for Terminal + dev tools12-month Apple warrantyOrder it
AI Agent
Order created! Would you like a VAT invoice and dev tools pre-installed?Pharmacy
Health advice, ordering & reorder reminders
AI advises on supplements and OTC medicines by symptom — and reminds customers to reorder automatically when a course is nearly finished.
- Reorder rate up from 28% to 61%
- AI recommends the right product 92% of the time on the first try
- Customer LTV up 2.8× after 6 months
- Reorders
- +118%
- Right advice
- 92%
- LTV
- 2.8×
I've had insomnia for about 2 months, lots of stress
AI Agent
I recommend this combo:Magnesium Glycinate 400mg (evening)Ashwagandha — lowers cortisol1-month course: 485k89% of customers sleep better after 2 weeksLet me try it
AI Agent
Order placed! Delivered in 2 days, with a usage guide.I'll remind you to reorder in 25 daysMother & Baby
Safe product advice for every stage
AI advises on maternity products, formula milk and toys by age — sharing nutrition information and purchase reminders along the baby's journey.
- Repeat subscriptions up 87%
- NPS up from 32 to 71 after 2 months
- Customer satisfaction reached 4.9/5
- Subscription
- +87%
- From 32
- NPS 71
- Satisfaction
- 4.9/5
My baby is 6 months old, I'm considering formula milk
AI Agent
How much does your baby weigh? Any signs of cow's milk protein allergy?8.5kg, no allergies so far
AI Agent
Healthy baby! We recommend:Aptamil Profutura 2 (800g) — 680k• Natural DHA + ARA • 6–12 months• Rated 4.9★ by 2,100 mumsSame-day deliveryReal results
Results from retailers using Agent-X
Impact measured in concrete numbers.
- Higher close rate than manual staff
- 3.2×
- Messages answered within 30 seconds
- 98%
- Lower customer service operating costs
- 65%
- Average customer satisfaction score
- 4.8★
What customers say
“Since using Agent-X, the Facebook inbox is no longer a nightmare. AI replies 24/7 and I just check the dashboard every morning. Revenue grew 42% in the first month.”
Ms. Ngọc HânShop owner · Cosmetics shop, HCMC “Shopee chat and Zalo come in at the same time and nothing gets missed. The AI understands our products and advises better than a new hire. Now I need 1 manager instead of 4.”
Mr. Thanh KhoaShop owner · Fashion shop, Hanoi “The KiotViet integration is excellent — orders create themselves and stock updates automatically. It saves 3 hours a day of manual entry. ROI from the very first week.”
Mr. Dương MinhOperations manager · Electronics retailer
“We used to need 4 customer service staff per shift. After Agent-X, 1 supervisor is enough. Revenue is up 40% while staff costs fell by more than half — unbelievable!”
Mr. Minh LinhStore chain owner · Cosmetics chain, HCMC “The AI Dashboard that generates reports on request is my favourite feature. I just type what I need and it appears, no Excel or SQL knowledge required.”
Mr. Hải TriềuStore manager · Consumer retail chain, Da Nang “Set up in a single afternoon, the AI learned our product catalog and started advising right away. Customers say our replies are faster and we know our products much better than before.”
Ms. Bảo NgânShop owner · Cosmetics shop, HCMC
Ecosystem partners
Partners working alongside Agent-X
Tightly connected with leading integration platforms and infrastructure to deploy retail AI quickly, reliably and at scale.
Why XOmnichannel
Built for the way retail operates in Vietnam
Not an ordinary chatbot — an AI Agent with a true omnichannel architecture.
A dedicated AI Agent for your business
Every business gets its own AI Agent trained on its own data, catalog and policies — never shared, never mixing up information.
- Trained on your own data
- Personalised to your brand
- Continuous learning
Easy to scale & powerful integrations
Connects seamlessly with your whole sales ecosystem — chat platforms, e-commerce marketplaces and order management software.
- Facebook
- Zalo OA
- Shopee
TikTok Shop- KiotViet
- Haravan
- Website
- Unlimited expansion
Flexible hand-off to staff
AI handles 80% of everyday situations, recognises when a staff member is needed and hands over the full conversation context — customers never have to repeat themselves.
- Detects when help is needed
- Automatic context summary
- Routes to the right staff member
Flexible deployment model
From a single store to a multi-branch chain — xOmnichannel scales with your business. Start small and expand without limits when you are ready.
- Single store
- Multi-branch chain
- D2C & e-commerce
- No IT needed
Trusted by
More than 500+ retail businesses use Agent-X
From small shops to multi-branch retail chains across Vietnam
- Retail businesses using Agent-X
- 500+
- AI conversations handled every month
- 2.1M+
- Orders successfully converted every month
- 1.7M+
Ready for Smarter Retail Growth?
Start with Agent-X to automate omnichannel sales and grow revenue sustainably.
