Legal
AGENT - X PURCHASE POLICY
To ensure the best experience and protect customer rights, Agent-X has established a transparent purchase policy with 24/7 customer support.
Upon receiving your registration, consultation request, or online inquiry, we will promptly respond via email or phone to provide detailed information and specific guidance.
Available Service Packages
Agent-X offers flexible options tailored to business needs:
You can upgrade or downgrade your plan at any time according to system policy
Detailed information about service packages and pricing will be updated directly on the platform homepage.
Payment Methods
Agent-X currently supports 2 convenient payment methods:
- Bank transfer
- Payment via VNPAY
Customers can transact at banks, ATMs, or use VNPAY-supported apps to pay for services.
Bank Transfer Information:
- Account Holder
- CÔNG TY TNHH AGENT-X
- Account Number
- 420169663
- Bank
- VPBANK
- Branch
- Chi nhánh Quận 2
Please enter the correct transfer content as instructed for automatic system confirmation.
Activation & Service Delivery Time
Immediately after receiving payment confirmation, the system will automatically upgrade your account and activate the service package within 5 minutes.
If manual activation support is needed, our customer service team will assist immediately upon confirmation.
Recurring Payment Policy
Agent-X will send an email notification 3-5 days before the renewal date.
If payment is not made on time, the account will be temporarily suspended. Data will remain stored and can be reactivated upon payment.
Refund Policy
Because Agent-X is a digital, subscription-based service with time-limited access, refunds are handled under the following terms.
1. 14-day refund window
If you are not satisfied with your purchase, you may request a refund within 14 days from the purchase date.
2. How to request a refund
Refund requests must be submitted by email to support@agent-x.ai with:
- The email used to purchase
- Order/receipt number (if available)
- Plan purchased and purchase date
- A brief reason for the request
We will review and process eligible requests within 5-7 business days.
3. After 14 days
Refund requests submitted after the 14-day window are generally not refundable, unless required by applicable law.
4. Abuse prevention & account status
To prevent misuse, we may decline refund requests that show signs of fraud, abuse, or repeated refund activity. If a refund is approved, access to the refunded plan may be suspended or terminated.
Support Commitment
We are always with you throughout the deployment and use of our products. Agent-X's technical and customer service team is available 24/7 via email, chat, and other online support channels.
Thank you for trusting and choosing Agent-X – The intelligent and flexible AI chatbot platform for businesses.