AI Customer SupportCustomer support
Answers by the policy, hands off to people when needed.
AI Customer Support answers from your knowledge base. Complaints outside policy go to your staff.
- Live within days
- Cost that fits your needs
- Hands-on deployment support
Customer support
2 people · 1 agent
Yesterday
AI Customer Support · AI
- After-sales care and retention
- Summarize customer feedback
Today
Customer
AI Customer Support
AI Customer Support
The challenge
Repetitive Customer support work, handed to AI Customer Support.
Today
Repeat questions take up most of each shift
With AI Customer Support
Answers common questions on every channel
Today
Customers wait to get an order status
With AI Customer Support
Looks up orders right in the conversation
Today
Difficult complaints get handled late
With AI Customer Support
Hands off to staff with full context
What AI Customer Support handles
AI replies to customers instantly; staff only handle the cases that need a person.
AI Customer Support takes over repetitive work end to end, tailored to your company's processes.
- Facebook
What's your return policy?
Items can be exchanged within 7 days with the tag and receipt.
AI answers to common questions Order #20419
On time- Status
- Out for delivery
- Carrier
- Picked up
- Expected
- Thursday
AI order lookupOpen complaints
- Wrong colour · #20388Exchange
- Faulty item · #20401Refund pending
- Late delivery · #20412Apology sent
AI complaint handlingHanded to staff
Full contextSuggested: a staff member calls back todayCustomer asks for a refund outside policy
Order #20401 · 3 messages · product photos sent
AI hand-off to staff
Add jobs that follow your processes
- Knowledge base
- Hand-off rules
- Brand voice
Works in the tools you already use
- Zalo OA
- Shopee
- Lazada
- TikTok Shop
- Website
Fast deployment · Hands-on support
AI Customer Support goes live within days, with an expert alongside you.
01 · Fast deployment
Live within days.
- Start with one department
- Runs on real data
- Expand based on results
Path to go-live
Day 1
Talk it through, pick the first problem
Day 2
Connect channels and company knowledge
Day 3
AI Customer Support trial run on real data
Within days
AI Customer Support goes live
02 · Hands-on support
An Agent-X expert works alongside your rollout.
- A dedicated expertOne point of contact from day one
- Team onboardingWorking with agents made easy
- Weekly metric reviewsAgents tuned to the results
Customers
Businesses running on Agent-X AI agents.
“Warranty and delivery questions are answered by each branch's own policy.”
Owner, furniture store chainHanoi · 3 branches “Customers look up orders in the conversation instead of waiting for staff to check.”
Sales DirectorOnline fashion brand · HCMC “Complex requests reach staff with full context, so customers never repeat themselves.”
Head of SalesInsurance company · Da Nang “Shipment status questions are answered instantly. Staff only take cases that need a decision.”
CEO, logistics startupSeries A · HCMC “Repeat return questions follow the shop's policy. Refunds outside policy are still my call.”
Owner, online cosmetics shopTikTok Shop · Zalo OA “Parents asking about schedules and fees after hours get answers from the centre's own documents.”
Admissions DirectorInternational English centre · Hanoi “Questions about stock at each pharmacy are answered right in the conversation.”
Operations DirectorPharmacy chain · Can Tho “Warranty requests are logged with complete details before they reach a technician.”
Head of Customer CareHome appliance brand · HCMC “Invoice and receivables questions are answered from finance data, without back-and-forth.”
CFOEquipment distributor · Hai Phong
- Businesses running on Agent-X
- 50+
- Processes deployed
- 120+
- Departments with dedicated AI agents
- 6
FAQ
Before you start with AI Customer Support.
Start with AI Customer Support, expand based on results.
Book a conversation to define the right problem and scope.