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Security

Secure by Design. Enterprise - Ready.

Agent-X powers AI Workforce & Omnichannel experiences with security engineered into our architecture, code, and operations—so your data stays protected while your teams move faster.

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Enterprise Security Architecture

At a glance

Key Highlights at a Glance

Comprehensive security measures built into every layer

  • Secure SDLC

    Threat modeling, SAST/DAST, signed releases, SBOM & CVE remediation SLAs.

  • Zero-trust & least privilege

    Just-in-time support access; no default access to your data.

  • Encryption everywhere

    TLS 1.2+ in transit; AES-256 at rest; KMS with BYOK/CMK (Enterprise).

  • Strong tenant isolation

    Segregation at data, compute, and identity layers.

  • Data residency controls

    VN/SG/JP (configurable by workspace/tenant).

  • Enterprise IAM

    SAML 2.0 / OIDC SSO, SCIM provisioning, MFA enforcement.

  • Granular RBAC/ABAC

    Org → workspace → agent → resource; IP allowlist, session & device controls.

  • Complete auditability

    Immutable audit logs; SIEM/SOAR integration.

  • AI security guardrails

    Permission-aware retrieval, LLM gateway policies, prompt-injection defenses, PII redaction/DLP.

  • Flexible deployments

    SaaS multi-tenant, Dedicated Cloud, or Cloud-Prem (your cloud); optional PrivateLink/VPN.

  • Compliance-ready

    Designed around SOC 2 / ISO 27001 controls; GDPR/CCPA support; HIPAA BAA on request.

  • Resilience

    Multi-AZ backups, DR, defined RPO/RTO by plan.

In depth

Security in Depth

Comprehensive protection across every layer of our platform

Secure by Design

Security integrated into every phase of development

  • Mandatory threat modeling for major changes (services, agents, connectors)
  • Secure SDLC: automated security testing (SAST/DAST), dependency governance & SBOM
  • Signed releases with monitored CVEs and remediation SLAs
  • Coordinated vulnerability disclosure and periodic third-party pen tests

Data Protection & Privacy

Comprehensive data security and privacy controls

  • Encryption in transit (TLS 1.2+) and at rest (AES-256)
  • Key management: cloud KMS by default; Customer-Managed Keys (BYOK/CMK) for Enterprise
  • Data minimization & retention: configurable per workspace with erasure on request
  • Hard tenant boundaries across storage, compute, and identity
  • Data residency controls (VN/SG/JP) and data portability capabilities
  • DPA/SCCs available during enterprise contracting
Data Protection and Encryption

Identity & Access

Enterprise-grade identity and access management

  • SSO: SAML 2.0 / OIDC with SCIM for automated lifecycle management
  • MFA enforcement and adaptive session policies
  • IP allowlists and device posture controls (optional)
  • Fine-grained RBAC/ABAC from org to resource level
  • Immutable audit logs with SIEM/SOAR ingestion
  • Clear shared-responsibility model for identity and auth

Network & Infrastructure Security

Defense-in-depth infrastructure protection

  • VPC-first isolation with WAF, DDoS protections, and IDS/IPS
  • Egress controls with zero-trust principles
  • Secrets management with KMS/Secrets Manager
  • Signed webhooks and source authentication
  • Multi-AZ/region backups with defined RPO/RTO per plan
Cloud Infrastructure Security

AI Security & Governance

Advanced security controls for AI agent operations

  • Permission-aware retrieval: agents respect source permissions in real time
  • LLM Gateway & policy engine: model controls, regional boundaries, rate limiting
  • Content safety & DLP: prompt-injection defenses, PII redaction, outbound DLP
  • Execution sandboxing with scoped credentials and approval workflows
  • Human-in-the-loop for sensitive actions with monitored background runs
AI Security and Governance

Flexible Deployment Options

Deploy where it makes sense for your organization

  • SaaS (Multi-tenant)

    Fastest time-to-value with strict tenant isolation

  • Dedicated Cloud

    Single-tenant on AWS/GCP with VPC peering/VPN

  • Cloud-Prem

    Deployed in your cloud account for maximum control

Compliance & Assurance

Built on industry-standard compliance frameworks

  • Control framework built against SOC 2 / ISO 27001 best practices
  • Privacy: GDPR/CCPA support with role as Processor/Controller documented in DPA
  • Healthcare: HIPAA-aligned patterns with BAA available on request
  • Independent third-party assessments and pen-test reports available via Trust Portal

Customer Controls

Full visibility and control over your security posture

  • Admin Console: SSO/MFA policies, DLP, IP allowlists, retention, region selection
  • Exports & eDiscovery: comprehensive APIs and audit exports
  • Transparency: subprocessor list, change notices, and enterprise SLA tiers

For Regulated Industries

Enhanced security for FSI, Healthcare, and Public Sector

  • Immutable retention/holds and segregated VPCs
  • Private audit packs and joint incident response runbooks
  • Connectors to messaging/CRM with app-level auth and signed webhooks
  • Least-scope permissions across all integrations

Documents

Resources

Vulnerability Disclosure: security@agent-x.ai

FAQ

Frequently Asked Questions

  • Not by default. Agents operate strictly within your source permissions. Any support access is just-in-time, time-bound, and fully audited.

Ready to Learn More?

Our security team is available to answer your questions and provide detailed documentation.

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